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Reputation Enhancement with SureCritic

CRI Reputation

92% of potential customers research your business online.  CRI will drive customers to your business using SureCritic to enhance your reputation and increase positive social sharing.

“SureCritic is a great partner for us. The ratings and review space can make or break our reputation, so it is key that we have verified customer reviews show up in search results when a prospect searches on our business. We also use Social Engage and we are already seeing an increase in Google Places reviews, as well as social media interactions.”

— Ryan Sawyer
President, Kia of Puyallup

Reviews Define Your Business

  • 92% of your potential customers research your business online.
  • 90% of consumers say they read and depend on online reviews before making a purchase.
  • 80% of consumers reverse their purchase decision after reading a negative online review.
  • 72% of consumers trust online reviews as much as personal recommendations.

CRI is a sister company and proud re-seller of SureCritic. SureCritic provides services to collect a large volume of ratings and reviews from verified customers, then publishes these reviews to search engine optimized business review pages specifically for your business.

Dusty Dunkle, President and Owner of CRI, co-founded SureCritic in 2010. While CSI programs are designed to help businesses retain customers, improve customer loyalty, and better their processes, similar data (customer feedback) should be used in the public domain to enhance online reputation and drive business.

As Co-Founder and Vice President of SureCritic, Dusty and CRI have the ability to integrate SureCritic services, offer insightful consulting on the reputation of your business, and develop strategies for improvement. Currently, there are over 4,000 active SureCritic clients, including every Hyundai dealership in the United States.

SureCritic

At SureCritic, we know that not all reviews are created equal. We focus on helping you put your best foot forward with verified reviews from your actual customers. We showcase your reviews on a business specific, review website that’s optimized for search. Because we verify customer status, prospects who read them know they are from actual customers from a trusted source.
Additionally, on average, our client’s star ratings are significantly higher than reviews on websites that don’t verify status. People are going to talk, post, write and tweet about your business; let SureCritic help you be part of the conversation.

• Manage Your Online Reputation – Search engine optimized Business Review Pages gives you more visibility into customers searching for your business.
• Respond To Reviews In Real-Time – Respond to reviews immediately and represent the entire customer experience. Includes negative response email alerts.
• Easy Integration With Social Media – Allows you to post reviews to Facebook and Twitter.
• Independent Review Site – Since SureCritic is an independent review source, we are a more believable source of information.
• ReScore – Patent pending feature that allows you to ask for a follow up review once you’ve responded to a customer’s low score rating. It’s an industry first!
• Social Engage – We provide opportunities for social engagement throughout the experience for you and your customers and prospects.
• Call Center Assist – An optional feature in cases where you want a fast start or more reviews.

You want more customers in your network, and you want those customers to share positive things about your business with their network! Now you can let customers tweet positive reviews and share them with their Facebook friends; increase your Facebook, Twitter and Google+ followers; proactively ask for a review on Google Places; and tweet reviews you’ve received from customers and add them to your Facebook business page.

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Social Engage

You want more customers in your network, and you want those customers to share positive things about your business with their network! Now you can:

•  Let customers tweet positive reviews and share them with their Facebook friends.
•  Increase your Facebook, Twitter and Google+ followers.
•  Proactively ask for a review on Google Places.
•  Tweet reviews you’ve received from customers and add them to your Facebook business page.

ReScore

Patent pending feature that allows you to ask for a follow up review once you’ve responded to a customer’s low score rating. It’s an industry first!

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Social Monitoring

SureCritic also offers functionality that provides a complete brand management platform, integrated into the SureCritic service. SureCritic Social Monitoring improves your reputation, improves SEO rankings by 40% on average, and monitors your business daily, offering an all-in-one single automated platform giving you access to:

•  Review Listening – Notifies you right away of new reviews found across the web (Yelp, Google, Yahoo, Bing, etc.).
•  Social Listening – Notifies you right away of mentions found across the web (Facebook and Twitter)
•  Competitive Benchmarking – Auto-generated Reputation & Social Analytics of 5 competitors in your community.
•  Keyword Listening – Blogs, News Feeds
•  Media Listening – Picture stream from Instagram, Yelp, Google, etc.
•  Listings Accuracy and Duplicate Checking
•  Social Boosting – Multiply a positive comment by sharing it on your other review pages with the click of a button
•  Local (maps) & Organic SEO Rankings – See/Track the impact on your visibility on sites like Google+, Yahoo Local, Bing Maps, Yelp, etc
• Customized Roll-Up Analytic Reports for any location or group of location.
•  Workflow to track tasks and activity