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Reputation Enhancement with SureCritic

CRI Reputation

92% of potential customers research your business online.  CRI will drive customers to your business using SureCritic to enhance your reputation and increase positive social sharing.

“SureCritic is a great partner for us. The ratings and review space can make or break our reputation, so it is key that we have verified customer reviews show up in search results when a prospect searches on our business. We also use Social Engage and we are already seeing an increase in Google Places reviews, as well as social media interactions.”

— Ryan Sawyer
President, Kia of Puyallup

Reviews Define Your Business

• 92% of your potential customers research your business online.
• 90% of consumers say they read and depend on online reviews before making a purchase.
• 80% of consumers reverse their purchase decision after reading a negative online review.
• 72% of consumers trust online reviews as much as personal.
• A 1-star increase in star ratings can lead to a 5%-9% increase in revenue.

CRI is a sister company and proud re-seller of SureCritic. SureCritic provides services to collect a large volume of ratings and reviews from verified customers, then publishes these reviews to search engine optimized business review pages specifically for your business.

Dusty Dunkle, President and Owner of CRI, co-founded SureCritic in 2010. While CSI programs are designed to help businesses retain customers, improve customer loyalty, and better their processes, similar data (customer feedback) should be used in the public domain to enhance online reputation and drive business.

As Co-Founder and Vice President of SureCritic, Dusty and CRI have the ability to integrate SureCritic services, offer insightful consulting on the reputation of your business, and develop strategies for improvement. Currently, there are over 6,000 active SureCritic clients, including every Hyundai dealership in the United States.

SureCritic

SureCritic provides services to collect a large volume of ratings and reviews from verified customers, then publishes these reviews to a search engine optimized SureCritic website specifically for your business. At the same time the SureCritic ReviewReach platform enhances your reputation across multiple review sites, while monitoring your entire online reputation all in one portal.

• Manage Your Online Reputation – Search engine optimized Business Review Pages gives you more visibility into customers searching for your business.
• Respond To Reviews In Real-Time – Respond to reviews immediately and represent the entire customer experience. Includes negative response email alerts.
• Easy Integration With Social Media – Allows you to post reviews to Facebook and Twitter.
• Independent Review Site – Since SureCritic is an independent review source, we are a more believable source of information.
• ReScore – Patent pending feature that allows you to ask for a follow up review once you’ve responded to a customer’s low score rating. It’s an industry first!
• Social Engage – We provide opportunities for social engagement throughout the experience for you and your customers and prospects.
• Call Center Assist – An optional feature in cases where you want a fast start or more reviews.

Word of Mouth Marketing is the most powerful method of influencing purchase decisions. Our mission is to help our clients measure, understand, and transform WOMM to drive improved customer satisfaction and increase profits.

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ReScore

Patent pending feature that allows you to ask for a follow up review once you’ve responded to a customer’s low score rating. It’s an industry first!

Rescore

ReviewReach

Get More Great Reviews in More Places. ReviewReach brings online reviews to the palm of your hand through mobile. Get more reviews on Google, Facebook, Yelp and others. With SureCritic’s latest application, it’s easy to improve your online reputation and increase your social footprint.

• Generate 100s of verified reviews on Google, Facebook, Yelp, SureCritic, and more
• Track conversions to each site and present a balanced review portfolio across all platforms
• Improve your local SEO on search engines like Google and Bing
• Increase online visibility to your website
• Measure user performance against the business
• Manage your entire online reputation from one web portal
• Increase your bottom line with more customer traffic

RapidResponse

78% of consumers say seeing a business respond to online reviews makes them believe that the business cares more about them.

All ReviewReach clients have the option to enroll in RapidResponse, where we respond to your negative (and some positive) reviews. Negative reviews with no response are damaging, and we will ensure a proper response is written immediately.

After seeing a response that is done right:
• Shopper intent to purchase more than doubles
• 71% of consumers change their perception of a brand
• 33% of the negative impact of a poor review is eliminated

RapidResponse turns upset customers into advocates, improves reputation, drives revenue and provides you with peace of mind. We:
• Respond immediately
• Remove all emotions
• Don’t get defensive
• Don’t get personal
• Don’t fuel the fire
• Apologize
• Show empathy
• Are a friend, not a salesperson
• Thank the customer
• Have proper grammar and spelling
• Keep it short and sweet
• Respond as the Owner or Manager