Lost Customer Recapture
CRI provides the chance to generate immediate revenue and transform a completely lost customer into a customer for life. CRI mines your management system for inactive customers (Lost Souls), and then using a multi-channel communication approach, drives those customers back to your business, allowing you to renew that customer relationship.
Generate Immediate Revenue From Lost Customers
On average, over 20% of these customers return for service, and 50% provide valuable information.
• Find out why customers are not returning, where they are going for service, and the reasons they are choosing the competition.
• If customers are not returning as a result of a bad previous experience, CRI uncovers the information necessary to salvage your relationship with that customer.
• CRI call center agents are web enabled, and even schedule real-time into your web-based scheduling system.