The first CRI auto dealership clients were established in 1967. Today, CRI provides the US automotive industry and many other verticals with leading BDC contact center services, CSI measurement, and reputation enhancement solutions.
With deep roots in the automotive industry, CRI now works closely with businesses of all sizes, in all industries. What began as purely a CSI measurement service has evolved into a robust solution that pushes out customer feedback in the form of reviews that enhance online reputation. CRI has moved seamlessly from the forefront of customer satisfaction indexing to the forefront of the online reputation space. CRI offers an array of marketing services designed to drive revenue - from mining customer data to pure conquest. Coupling contact center services with effective multi-channel communication, CRI achieves results that exceed expectations.