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    • Contact Center

    customer satisfaction measurement, customer loyalty and market research

    CRI completes more than 500,000 calls per month from our in-house full-service contact center, providing leading solutions and services to industries around the globe.

     

    “Customer Research has always worked in a timely, efficient manner. They have been, and are now, an outstanding business partner of ours.”

    — Traweek Dickson
    President, Joe Hudson’s Collision Centers

    Call Center Services

    Outbound & Inbound
    Research & Telemarketing
    Live Agent & IVR / Automated messaging
    Consumer & B2B
    Multilingual

     

    Data Collection
    Customer Satisfaction
    Lead Generation
    Appointment Scheduling
    Reminders
    Promotions

     

    Survey Design
    Call Recording
    Live Call Transfer / Forwarding
    Data Processing & Tabulation
    Secure Data Transfer

    Providing Leading Solutions

    • Our contact center technology is unsurpassed in the industry.
    • Our 50 years of experience ensure timely, accurate and thorough results.
    • Our highly-trained, long-term contact center agents are the heart and soul of every call.