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Contact Center

customer satisfaction measurement, customer loyalty and market research

CRI completes more than 500,000 calls per month from our in-house full-service contact center, providing leading solutions and services to industries around the globe.


Customer Research has always worked in a timely, efficient manner. They have been, and are now, an outstanding business partner of ours.

— Traweek Dickson
President, Joe Hudson’s Collision Centers

Call Center Services

Outbound & Inbound
Research & Telemarketing
Live Agent & IVR / Automated messaging
Consumer & B2B


Data Collection
Customer Satisfaction
Lead Generation
Appointment Scheduling


Survey Design
Call Recording
Live Call Transfer / Forwarding
Data Processing & Tabulation
Secure Data Transfer

Providing Leading Solutions

  • Our contact center technology is unsurpassed in the industry.
  • Our 50 years of experience ensure timely, accurate and thorough results.
  • Our highly-trained, long-term contact center agents are the heart and soul of every call.