• 800.886.3472 ¬†|
    • Info@CustomerResearch.com

Prospect Follow-Up

Turn walk-in, phone and internet prospects into customers

Turn walk-in, phone and internet prospects into customers, while learning why they did not purchase initially.

CRI polls prospects daily from your web-based CRM. There is a guarantee of 2-call attempts per day with the goal of contacting prospects as quickly as possible. The results are then passed to you immediately, before the prospect purchases elsewhere.

  • This job usually does not get done within the dealership, leaving money on the table and resulting in a loss of good potential customers. With CRI, the job always gets done. Through leading technology, and a large in-house contact center, CRI is able to make these calls in an extremely efficient manner.
  • CRI handles the labor-intensive part of prospect follow-up, allowing your salespeople and the BDC to focus purely on good, qualified leads that are uncovered. This saves the dealership money, and allows the salespeople and BDC to focus on what they do best, while removing a task that they often avoid. Your sales force can spend time closing, not dialing.
  • CRI often uncovers scenarios where the customer had an issue with the salesperson. Quickly uncovering this information and passing it along to the BDC or a sales manager often makes the difference between closing a deal or not.
  • CRI posts real-time web-based reports on the performance of the dealership, as well as each individual salesperson. All call results can even be pushed back into your CRM.