Text-the-Manager is an early warning system that allows customers to quickly and easily notify management of any issues via text message. Resolve concerns in-store and make sure your customers leave happy.
Features
Increase customer satisfaction and loyalty by identifying and resolving customer concerns faster, ahead of social media channels
Elevate staff awareness and attentiveness to customer issues
Assign “First Response” to the appropriate manager with behind the scenes messaging
Track your progress and prioritize complaints and compliments
Prioritize and track messages: Open, In-Process or Closed
